Personal Data Protection Policy
Preamble:
At Rahatech Platform, we place the highest importance on the protection of your personal data privacy.
This comprehensive Personal Data Protection Policy outlines the framework through which we commit to handling the personal data collected, generated, stored, accessed, managed, and disposed of on our platform in a responsible and secure manner.
This policy reflects our firm commitment to full compliance with all relevant data protection laws and regulations, in addition to meeting our operational business needs and applicable industry standards. We strive to implement best practices to ensure the highest levels of data protection.
The purpose of this policy is to provide clear and detailed guidance to all relevant parties on how to manage compliance with personal data protection requirements. This includes fundamental principles and practical procedures to ensure data is processed legally, fairly, and transparently, while protecting individuals’ rights regarding their personal data.
Confidentiality of Information:
At Rahatech Platform, we prioritize the confidentiality and privacy of our users’ information. We are fully committed to not disclosing any personally identifiable information—whether related to consultants or beneficiaries—to any third party, except as permitted by applicable laws and regulations.
Access to sensitive information is strictly limited to authorized and directly supervised professional staff managing and operating the Rahatech Platform. These individuals are trained to the highest standards in data confidentiality and are subject to strict security policies and procedures.
We implement all necessary technical and organizational measures to ensure the security of your personal information and protect it from unauthorized access, use, alteration, disclosure, or destruction. Your trust is the foundation of our work, and we aim to maintain it by applying the highest standards of security and privacy.
Types of Data We Collect:
Personal data refers to any information related to you that can identify you directly or indirectly. At Rahatech, we collect various types of personal data through your use of our platform and applications, in order to provide our services efficiently and enhance your experience. These may include:
Beneficiary Data:
- Basic identification: Name, date of birth, country of residence.
- Contact information: Email address, mobile phone number.
- Communication and support:
- Feedback and complaints via the “Contact Us” feature.
- Your ratings for the app, professionals, and services.
- Messages sent through official email addresses.
- Service usage data: Number of sessions booked via Rahatech.
- Payment method information: Type of payment method, transaction details (date, time, amount, billing records).
Specialist Data:
- Basic identification: Full name, date of birth, country of residence, nationality.
- Professional information: Specialization, years of experience, CV, copies of certificates and qualifications.
- Financial information: Bank account number (for payments).
- Contact information: Email address, mobile phone number.
Why We Collect Your Personal Data:
Rahatech Platform collects and processes your personal data in strict compliance with data protection regulations. This is necessary to fulfill our main goal: delivering high-quality services and offering you a personalized experience.
Main purposes include:
- Service delivery and platform operation: Enabling platform use for:
- Users: login, booking services, communicating with specialists, managing profiles.
- Specialists: login, offering services, managing profiles.
- Service improvement: Analyzing usage to improve features, performance, and quality.
- Communication and support: Responding to inquiries, technical support, important notifications.
- Personalized experience: Customizing content and recommendations.
- Administrative and operational purposes: Account management, payment processing, fraud prevention, security.
- Legal and regulatory compliance: Fulfilling legal obligations and reporting.
How We Collect Your Personal Data:
We collect your data directly and indirectly, depending on your interaction with the platform.
Direct Methods:
- When using our services: registration forms, profiles, mobile app.
- Communication: via email or live chat with support.
- Surveys: collecting your answers and comments.
- Online forms: data entered on our platform.
Indirect Methods:
- Automatically recorded data when visiting our website for analytical and performance purposes.
Do We Share Your Data with Third Parties?
In some cases, we may need to share your personal data with trusted third parties. This is always done in compliance with applicable regulations and limited to the necessary scope.
Third parties may include:
- Payment processors: For secure transaction completion.
- Analytics providers: For understanding platform usage and improving performance.
- Technical support and marketing providers: Given limited access under strict confidentiality obligations.
- Consultants and specialists: Basic data shared to enable service delivery (e.g., names, specialization).
- Legal and regulatory entities: If required by law or judicial order.
- Other parties with your explicit consent.
Data Protection Guarantees When Sharing:
We ensure:
- Legal basis for sharing: There must be a valid legal or operational reason.
- Minimal data sharing: Only essential data is provided.
- Contractual data protection: Agreements with third parties ensure data security.
- Regulatory compliance: All sharing is in accordance with laws and regulations.
Your Rights Regarding Personal Data:
We believe in your rights and aim to facilitate them. You have the right to:
- Access: Request confirmation and a copy of your data.
- Correction: Update inaccurate or incomplete data via your account.
- Deletion: Request deletion where applicable, unless legal retention is required.
- Restriction: Request limitation of data processing in specific cases.
- Objection: Object to processing under certain conditions.
How to Exercise Your Rights:
- Via account settings: Update personal data directly.
- Via data protection email: [Insert Data Protection Email Address].
- Via contact form: [Insert link or instructions].
We will respond promptly, within legally specified timeframes. Identity verification may be required to protect your data.
Your Consent to the Policy Terms:
By using Rahatech Platform and its services, you acknowledge that you have read, understood, and agreed to all terms in this policy. It forms a binding agreement between you and Rahatech regarding personal data collection and processing.
If you disagree with any term, please stop using the platform immediately. Continued use after any policy update implies your acceptance of the modified terms.
You are encouraged to review this policy regularly. Updates will be published with the latest revision date.
By consenting, you permit us to collect and process your data for the purposes specified. You are also responsible for the accuracy of the data you provide.
If you have any concerns or need clarification, we encourage you to contact us through the methods in the “How to Contact Us” section.